Natalie Petouhoff, Ph.D., senior analyst at Forrester Research, talks with Mila DAntonio, managing editor, 1to1 Magazine, about the steps for tuning an organizations contact center into its business partner.
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![How To Form A Powerful Partnership with Customers and the Contact Center [podcast!]](http://drnatnews.com/wp-content/themes/eNews/timthumb.php?src=wp-content/uploads/2009/10/1to1.jpg&h=172&w=172&zc=1)