Exclusive Interview With Brent Leary on Social CRM and the Influence of Smart Phones

Brent Leary CRM and Social CRM Expert

While I as attending Oracle OpenWorld, I had a chance to talk with Brent Leary.

In this interview, Brent shares his thoughts on social CRM, where companies are and where they need to go:

• How social CRM is lending itself to  mobile devices
• How smart phones have transformed into a business phones/ nearly mini computers
• How the rise of smart phones is forwarding social CRM
• The devices he uses, including a Flip Video camera, iPhone, Blackberry, Olympus OS10, a netbook…
• The hashtag communities on twitter and how they forward in-person meetings: establishing and connecting with people you might never have gotten to know…

Click below to listen to Brent’s insights: (the video is 6 minutes long, so it may take a minute to load):

How Smart Phones Are Driving Social Media Adoption

You can follow Brent on twitter- he is at: www.twitter.com/brentleary

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To participate in more conversations on Social CRM, follow me on twitter: drnatalie and use the Twitter hash tags: #SCRM #CustomerService #VSCRM #SocialMedia

Learn. Grow. Share.

1. 

   Necdet Icten says:

   December 28, 2009 at 3:15 pm

   Nice post, nice blog, I was searching for this nowadays, thank you. I found this site on erp : http://www.mb.com.tr/eng/
2. 

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   December 31, 2009 at 11:09 pm

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3. 

   admin says:

   January 3, 2010 at 10:36 am

   thanks! I’m glad you like it!
4. 

   admin says:

   January 3, 2010 at 10:42 am

   thanks!