More marketers use social networking ...
SAN FRANCISCO — Ford Motor has high hopes for Fiesta, a popular model abroad launching in the U.S. next year. So how...
Customer Service? Ask a Volunteer
HERE’S the job description: You spend a few hours a day, up to 20 a week, at your computer, supplying answers online...
Customer Service in a Downturn Econom...
Business Week cover story April 25, 2009 Business Week cover story April 25, 2009 HERE’S the job description: You...
How To Form A Powerful Partnership wi...
1to1Media Natalie Petouhoff, Ph.D., senior analyst at Forrester Research, talks with Mila DAntonio, managing editor,...
![How To Form A Powerful Partnership with Customers and the Contact Center [podcast!]](http://drnatnews.com/wp-content/themes/eNews/timthumb.php?src=wp-content/uploads/2009/10/1to1.jpg&h=114&w=291&zc=1)
Serving Up Service Strategies
CRM Magazine August 2009 CRM Magazine August 2009 It’s hard to find someone not talking about how the state of the...
5 Recession-Busting Customer Service ...
CRM Magazine Feb 23, 2009 During a time of economic uncertainty, with President Barack Obama’s stimulus package...
Customer Service Can Equal Revenue
1to1Media 07/14/2008 1to1Media 07/14/2008 In the new Forrester Research report, “Customer Service: A Keystone of...
Wanted: A New Customer Service Soluti...
TMCNet November 11, 2008 The recent Forrester Research Customer Service Software Solution WAVE™ Q4 2008 study points...
Forrester CRM Analyst Natalie Petouho...
ZDNet February 23rd, 2009 Strong executive leadership and organizational transformation are essential determinants of...
Six Steps for Partnering With Your Co...
1to1Media 02/23/2009 Never before has the evidence been so clear that companies need to deliver stellar customer...