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Here’s Where You Can See Dr. Natalie in Action:
Web 2.0 NYC Attending
WOMMA: ROI of WOM Leveraging An Online Community, Thursday, November 19 – 3:45pm – 4:30pm November 18-20 at the Paris Hotel, Las Vegas The ROI of WOM has been studied and presented, but often without real numbers to compare success. AT&T, along with Forrester Research, will present ROI data collected from two long-running online communities. These results are instructional and will provide practical numbers to help your company prepare a similar analysis. Neil Beam, Senior Manager of Channel Strategy at AT&T
Natalie Petouhoff, Analyst, Social Media, Forrester Research
Joe Cothrel, the Chief Community Officer at Lithium Technologies
Enterprise 2.0: Customer Support in the Facebook and Twitter Era Wednesday, Nov 4, 2009, 3:14-4PM with Clara Shih, CEO, Hearsay Labs, Wendy Lea, CEO, GetSatisfaction andBob Warfield, CEO, Helpstream.
The Three Dimensional Consumer: Creating Breakthrough Multichannel Relationships
October 27-28, 2009, Chicago
eGain User Conference, Oct 19-20, Las Vegas
Forrester’s Business Technology Forum: Lean: The New Business Technology Imperative: How Customer Service Social Media is the World’s Finest Business Transformation Tool with James Kobielus, Senior Analyst, Forrester Friday, Oct 9, 2009 1:30 p.m.-2:15 p.m.
October 08-09, 2009, Chicago
ACCE Conference & Expo
Presentation: Making Sense of Multi-Channel Interactions
October 08, 2009
Mandalay Bay Hotel, Las Vegas, NV
ACCE Conference & Expo
Panelist: Welcome to the World of Web 2.0
October 07, 2009
Mandalay Bay Hotel, Las Vegas
Kaidara User Conference, Chicago, Oct 5-7, 2009
Forrester’s IT Forum, Las Vegas, May 20, 2009
4:15-5:00 p.m.
Architecting IT For Customer Service Excellence
1to1Media: Forming a Contact Center Partnership [video]
KANA User Summit, Customer Service Excellence
Organizational Change Management Summit
Customer and Channel Solutions IP Summit
Call Center 2.0
Microsoft – CRM Experts Seminar
Shared Insights Self-Service Conference
Gartner CRM Summit
SOCAP Conferences
Inland Press Association
Pepperdine Business Forum
WITI Conferences
ROI Network
Call Center Measurement Summit