Testimonials

“By working with Dr. Natalie, we gained valuable insight into how to better position our “click to show” co browsing capabilities and identify key target markets to pursue. It has clearly been a valuable source of information particularly related to understanding customer sales and service trends in the early stages.  As a small company we have accelerated our business by implementing ideas gained through in- depth briefings with Dr. Petouhoff.”

Igor Khalatian, CEO, LiveLook

“Natalie Petouhoff is an amazing combination of technical talent, hands-on experience, and wisdom.  At my previous company I always looked forward to our sessions because Natalie was a not only a great sounding board but didn’t hesitate to tell you what needed to be improved.  Her breadth and depth of knowledge in the CRM space is unsurpassed; she has been briefed by every major player in the space and has intimate knowledge and understanding of the smaller up-and-coming vendors too.  Natalie does not “preach” like a typical PhD-carrying analyst, she guides and cajoles.  I would highly recommend Natalie as a Speaker, a Research Analyst, an author, or for even a simple engagement to get feedback on your future product direction.”

Charlie Issacs, CTO of Three Technology Companies, Director of Customer Service Of Five Companies

“Dr. Natalie Petouhoff is not only a high-caliber analyst but also an effective speaker. She is passionate about the importance of customers and can help contact centers and customer service organizations make a “no-brainer” business case to CxO’s for delivering memorable customer experiences.”

- Anand Subramaniam, VP of Worldwide Marketing, eGain Communications Corporation